Senior Product Support Specialist

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, helping clients streamline their systems and reduce costs, while improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Requirements

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues
• Influence the direction of the product by providing feedback about challenges customers have with using our product

Benefits

• Attractive compensation
• Medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork, and stress management sessions
• Regular social activities, and opportunities to give back through social work and community initiatives