ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team.
Requirements
- Review, triage, and respond to customer and internal support tickets
- Leverage established process and procedure for a high volume of information requests
- Escalate to internal and external stakeholders
- Optimize success and support processes and ensure support quality
- Build and maintain cross-functional BU relationships
- Provide excellent customer experiences
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Best-in-class benefits
- Fun, modern workspace
- Respectful and nourishing work environment