Platform Support Specialist

ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team.

Requirements

• Review, triage, and respond to customer and internal support tickets
• Leverage established process and procedure for a high volume of information requests
• Escalate to internal and external stakeholders
• Optimize success and support processes and ensure support quality
• Build and maintain cross-functional BU relationships
• Provide excellent customer experiences

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment