Associate Manager - Reliability Operations (SaaS Support)
ZetaHyderabad, Telangana, India
Posted January 13, 2026
Full Time
About the Company
Headquartered in San Francisco, Zeta is a global banking technology company that specializes in providing next-gen solutions for financial institutions. Offering a cloud-native platform that supports credit card processing, lending, core banking, and digital banking, Zeta enables banks to launch innovative products quickly and efficiently. With its advanced technology stack and strong industry partnerships, Zeta stands out as a leader in modernizing the banking sector.
Job Description
The Associate Manager - Reliability Operations leads a team to rigorously uphold service level objectives (SLOs) through expert alert management, SOP-compliant ticket escalations, and coordinated support for SRE-signed deployments across multiple sites.
Requirements
- Proven track record in 24x7 SaaS/cloud support operations, handling high-pressure incidents and customer-impacting events.
- Strong proficiency in monitoring/incident tools (Prometheus, Grafana, Splunk, PagerDuty) and ticketing systems.
- Effective leadership and people management, with excellent communication for technical/non-technical collaboration.
Benefits
- Zeta is an equal opportunity employer.
- Equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status.