SaaS Solutions Architect (Post Sales Implementation)

Zingtree is seeking a SaaS Solutions Architect to design, build, and launch conversational AI workflows for customer support organizations. The role requires strong project management capabilities, technical expertise, and a customer-first mindset. The successful candidate will own the end-to-end deployment process, from systems integration to go-live.

Requirements

• 4+ years of experience in solutions architect, customer engineering, or technical project implementation roles
• 2+ years of experience in enterprise B2B SaaS, preferably in customer support or contact center solutions
• Experience with automation technologies, integration architectures, and conversational AI technologies

Benefits

• Competitive compensation with discretionary bonus
• Comprehensive health benefits
• 401K plans
• Paid parental leave
• Unlimited PTO
• Flexible remote work
• Co-working reimbursement
• Home office stipend