Senior SaaS Solutions Architect (Post Sales Implementation)
ZingtreeUnited States
Posted June 4, 2025
150000 - 200000 USD year
Full Time
About the Company
Zingtree simplifies customer interactions and amplifies service efficiency with its AI-powered decision tree platform.
Job Description
Zingtree is seeking a Senior SaaS Solutions Architect to design, implement, and deploy conversational AI workflows for customer support organizations. The ideal candidate will have strong project management capabilities, a passion for building conversational AI workflows, and a customer-first mindset.
Requirements
- 7+ years of experience in solutions architect, customer engineering, technical project implementation roles
- 4+ years of experience in enterprise B2B SaaS, preferably in customer support or contact center solutions
- Experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns
- Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning
- Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation
- Experience integrating with CRMs (especially Salesforce and Zendesk)
Benefits
- Competitive Compensation with opportunity for discretionary bonus
- Comprehensive Health Benefits
- 401K plans
- Paid Parental Leave
- Unlimited PTO
- Flexible Remote Work
- Co-Working Reimbursement
- Home Office Stipend
