Customer Success Manager

We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers. As a CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers.

Requirements

• 5+ years of relevant work experience working in customer-facing customer success, account management, or strategic consulting organization
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details
• Business process-oriented and ability to think about workflow efficiency
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed

Benefits

• Health, vision & dental coverage
• Catered lunches & dinners
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget