Customer Success Manager
LiteraToronto, Ontario, Canada
Posted March 6, 2026
Full Time
About the Company
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
A Customer Success Manager at Litera is responsible for partnering with customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers serving as their advocate and are curious and passionate about guiding adoption, engaging end users, and leveraging data for insights.
Requirements
- Passionate about customer success and excellence
- Highly adaptable, quick thinker and inquisitive
- Strong presentation, oral and written communication skills
- Ability to listen and empathize and understand with a professional services industry
- Ability to diligently problem solve and trouble-shoot problems independently
- Interest in technology and confidence to demonstrate products
- 1+ years of recent experience with Customer Success, Professional Services, Consulting and/or Account Management
- A customer facing role is essential
Benefits
- Relocation Assistance
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Generous Parental Leave
