Director, Product

The Director, Product will define and deliver the next generation of fiber broadband and voice products that set new standards for speed, reliability, and customer satisfaction.

Requirements

• Recruit, mentor, and lead a high-performing product technology team, fostering a culture of collaboration, innovation, and accountability.
• Drive the product hardware roadmap for fiber broadband services and voice alternatives, ensuring alignment with company growth goals and customer needs.
• Shape long-term technology direction by identifying, evaluating, and implementing emerging broadband innovations and changes to the voice regulatory environment.
• Lead the end-to-end lifecycle of technology-driven products — from discovery and design to launch, adoption, and ongoing optimization.
• Collaborate with network engineering, IT, and operations to deliver scalable, high-performance solutions that exceed industry standards.
• Build and manage strategic technology partnerships to accelerate innovation and improve delivery capabilities.
• Negotiate and oversee vendor contracts to ensure optimal value, performance, and service quality.
• Establish and track KPIs for product performance, reliability, and customer impact, using data to guide iterative improvements.
• Ensure all solutions meet or exceed security, compliance, and regulatory requirements.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible spending account
• Paid sick leave
• Paid time off
• Parental leave
• Quarterly performance bonus
• Training
• Career growth and education reimbursement programs