Front Desk Manager/Guest Services Manager
ZMC HotelsPennsylvania, United States
Posted January 27, 2026
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
We provide the best in hospitality to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Requirements
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
- Scheduling/managing the front desk team.
- Working with the other departments to create a clean transition in communications.
- Address all guest concerns and ensure follow up is complete
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
- Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Benefits
- Medical, Dental, and Vision Insurance Options
- Paid time off and 401(k) for full-time employees
- All employees get discounts on hotels across the country
- Opportunities for bonuses each month
- DailyPay: access to your already earned wages before payday
