Technical Account Manager

Zocdoc is looking for a Technical Account Manager to provide technical support and optimize integrations with healthcare providers' Electronic Health Records (EHRs). The role involves troubleshooting complex technical issues, communicating with stakeholders, and collaborating with internal teams to drive client success.

Requirements

• 3-4 years of experience in Tier 2 technical support, help desk, or customer support
• 1+ years of commercial client success, account executive, or technical account management experience
• Proven expertise in troubleshooting complex technical issues with a strong analytical mindset
• Exceptional communication skills with the ability to translate technical concepts for non-technical audiences
• Familiarity with project management and troubleshooting tools such as Jira, Confluence, Postman, Salesforce, or similar

Benefits

• Flexible, hybrid work environment
• Unlimited Vacation
• 100% paid employee health benefit options
• Commuter Benefits
• 401(k) with employer-funded match
• Corporate wellness program
• Sabbatical leave
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch and snacks
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified