Client Services Agent

Zodia Custody is seeking two Client Services Agents to provide direct support to its 24/7 Operations, ensuring effective systems and controls to monitor clients. The role requires shift and weekend hours.

Requirements

• Direct end-to-end support for global clients
• Triage incoming client enquiries
• Monitoring and investigations of transaction alerts, on-chain transactions, and wallet activities
• Risk management and process improvement

Benefits

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• Flexible bank holidays