Support Hotline Employee
zollsoft GmbHJena, Thuringia, Germany
Posted October 20, 2024
Full Time
Innovative, creative, and rapidly growing family business with headquarters in Jena, developing Apple-based software for doctor's offices.
If you love communicating with people and providing advice on customer inquiries, then you are our reinforcement for our support team.
You are responsible for all technical customer complaints. Your tasks include:
In addition, you will conduct training sessions and explain our customers from A to Z how tomedo works.
Our programmers can rely on you, because your recorded and pre-analyzed bug reports are so convincing that they immediately know where the ones and zeros belong.
To be able to start with us, you do not necessarily have to live in Thuringia, because we are looking for committed support nationwide.
In the support, a full-time job is possible 100% in the home office, but the training takes place partly in our office in Jena.
A part-time job is also possible, but it would be ideal if you could offer at least 32 hours of your time per week.
You have already collected first experiences in support or have otherwise cared for customers.
You have a brilliant understanding, learning ability and a very developed analytical thinking.
You show a professional and friendly appearance and convince our customers and interested parties with your appreciative communication.
If you already know Apple devices from your personal environment, that's great. It's not bad if you haven't had any points of contact so far.
First experiences in the field of Arztsoftware or the medical sector would be super, but they are not mandatory - we'll teach you that.
You are eager to work in a small company with flat hierarchies and to independently and proactively bring your own ideas into all areas of the company.
In order to be able to get started with us in the best possible way, it is strictly necessary that you master German at least at C1 level.
We still have a startup atmosphere after 10 years, with the usual perks like:
Depending on the area of application (and that accounts for at least 75% of all company areas), we offer our new and old colleagues flexible working hours and home office and do not want to stop that even after Corona.
Above all, we are a closely connected team with a cooperative instead of a competitive atmosphere.
Outside of work, we organize events such as:
Upload your assertive application including cover letter, resume and relevant certificates (school, training, university and work certificates) easily online on our homepage.
Please do not forget to also indicate your possible start date and your salary expectation.
Do you have any questions? Then contact our personnel department.
Juliane and Sabrina are at your disposal for inquiries.
You can reach them under [email protected].
You will also find further information on our website.
We are an innovative, creative and not quite so young family business with its headquarters near paradise in Jena.
Together as a team, we develop tomedo, our rapidly growing Apple-based software for doctor's offices, which achieved the highest customer satisfaction in independent surveys.
Flat hierarchies and a communicative togetherness give your creativity and your ideas room to participate in shaping exciting projects.
Home office and flexible working hours also give you the opportunity to design your daily life according to your wishes.
We offer you the opportunity to develop further and to actively drive the growth of zollsoft GmbH.
What are you waiting for? Become a zollsofti too and do something (system-) relevant!
