Frontline Support Analyst
Zone & CoUnited Kingdom
Posted May 12, 2026
Full Time
About the Company
Zone & Co is a company that provides AI-powered financial operations software. They are an Equal Opportunity Employer committed to diversity in the workplace.
Job Description
Zone & Co is a company that provides AI-powered financial operations software. They are looking for a Frontline Support Analyst to deliver exceptional support to users of their Excel-based reporting and budgeting solution, Solution 7, and help them maximize its value.
Requirements
- 3+ years of customer service expertise in a client-facing role
- 1+ years of experience with NetSuite (financial modules in particular) and a background in technical support
- Proficient in using Zendesk and JIRA for ticket management
- Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and financial modeling
- Understanding of accounting principles, with 2-3 years of relevant experience
- Bachelor’s degree in business, finance, computer science, or a related field
