Frontline Support Analyst

Zone & Co. is a software consulting company that provides an AI platform for financial operations. The Frontline Support Analyst role is a customer-focused position responsible for delivering exceptional support to users of Solution 7, an Excel-based reporting and budgeting solution for NetSuite. The role combines technical troubleshooting expertise with advanced Excel knowledge and a passion for customer success.

Requirements

• 3+ years of customer service expertise in a client-facing role
• 1+ years of experience with NetSuite (financial modules in particular) and a background in technical support
• Proficient in using Zendesk and JIRA for ticket management
• Exceptional written and verbal communication skills
• Friendly, confident, and professional demeanor
• Commitment to continuous learning and personal development
• Strong attention to detail and effective problem-solving abilities
• Excellent time management and prioritization skills in a dynamic environment
• Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and financial modeling; comfort with troubleshooting Excel add-ins is a plus
• Understanding of accounting principles, with 2-3 years of relevant experience
• Self-motivated, capable of working independently and collaboratively
• Bachelor’s degree in business, finance, computer science, or a related field
• Familiarity with NetSuite (particularly the General Ledger, financial reporting, and budgeting areas) and exposure to SuiteAnalytics Connect or similar data-connection layers is essential
• Basic knowledge of programming concepts and troubleshooting techniques is advantageous

Benefits

• Comprehensive list of benefits at Zoneandco.com
• Equal Opportunity Employer committed to diversity in the workplace
• Fully remote company with priority on flexibility and balance