Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Manage the performance of Level 1 and Level 2 services & support clients (internal and external) and ensure that service levels are achieved. Ensure customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.