Operations Manager

Manage the performance of Level 1 and Level 2 services & support clients (internal and external) and ensure that service levels are achieved. Ensure customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.

Requirements

• 12 years of experience, minimum 5 years in an Ops. Manager role
• Graduation in any discipline or preferably PG
• ITIL & Six Sigma Certified

Benefits

• Medical Insurance Coverage
• Group Term Life
• Personal Accident Cover
• Flexible leave policy