You will lead large, complex and enterprise-wide service programs through the full project lifecycle, partnering with cross-functional teams to ensure alignment to strategic goals, efficient execution, customer satisfaction, and continuous improvement.
Requirements
- 8+ years of project management experience
- Proven experience in Service Delivery Management and IT Service Management (ITSM) principles
- Strong leadership experience managing and mentoring cross-functional teams and driving organizational change
- Excellent stakeholder management and customer-facing communication skills
- Project management methodology expertise (project management and agile techniques/tools)
- Risk management expertise, including mitigation planning and RAID log management
- Performance monitoring and reporting experience
- Strong financial acumen including budgeting, forecasting, resource planning, and EOM billing
- Advanced proficiency with Smartsheet, Excel, PowerPoint, and Dynamics 365 CE
- Strong analytical/problem-solving skills; adaptable and able to manage multiple priorities in a dynamic environment
- Experience supporting Point of Sale and/or Retail deployments, maintenance, and troubleshooting
- Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field
Benefits
- Medical, dental and vision coverage
- Life insurance
- Disability insurance
- Voluntary accident, hospitalization and critical illness insurance options
- 401(k) plan with matching provision
- Paid time off and personal sick leave in compliance to individual state requirements