Technical Support Specialist
Zones, LLCPunjab, Pakistan
Posted May 5, 2026
Full Time
About the Company
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Job Description
The Technical Support Specialist is an entry‐level role within the Zones Technical Assistance Center (ZTAC), serving as the first point of contact for employee technical support. The role focuses on resolving common end‐user issues, supporting Windows devices, and following standardized procedures for device provisioning, access management, and application support.
Requirements
- Foundational experience supporting Windows-based systems.
- Basic understanding of PC hardware and desktop troubleshooting.
- Familiarity with Microsoft 365 applications, especially Outlook and Teams.
- Introductory knowledge of VPN concepts.
- Basic awareness of Active Directory and Azure Active Directory.
- Strong customer service and communication skills.
- Ability to follow standard operating procedures and recognize when escalation is required.
Benefits
- Complimentary meals
- Access to in-house gym
- Life insurance
- Optional health insurance
- EOBI
- Voluntary pension scheme
