Programme Manager - Fulfilment Operations (All Genders)
zooplusHerzog-Wilhelm-Strasse 18, Munich, Germany
Posted March 6, 2026
Full Time
About the Company
zooplus is a leading online retailer specializing in pet supplies, offering an extensive range of nutritional and lifestyle products, proprietary brands, expert advice, and loyalty programs. With over 25 years of experience and a commitment to innovation, zooplus delivers exceptional value to over 11 million customers across Europe, making it the top choice for pet enthusiasts.
Job Description
As a Programme Manager - Fulfilment Operations, you will be responsible for the strategic setup and enhancement of future and existing fulfilment centres, ensuring seamless integration and operational improvements to enhance efficiency, quality, and customer satisfaction. You will lead change management initiatives, manage technology implementations, and foster cross-functional collaboration to align fulfilment operations with broader business goals and customer expectations.
Requirements
- Supporting new fulfilment centre setup – coordinate and execute new centre implementations, ensuring smooth integration and alignment with business objectives.
- Driving operational improvements – implement process enhancements to increase efficiency, reduce waste, improve quality, and optimise productivity across fulfilment operations.
- Monitoring performance and quality – track and report on key performance indicators (KPIs), ensuring adherence to quality and efficiency standards during operational changes.
- Leading change management initiatives – design and execute change management strategies, including team training and best practice reinforcement, to ensure smooth adoption of new processes and technologies.
- Managing technology implementations – lead or support Factory and Site Acceptance Tests (FAT & SAT) for Material Handling Equipment (MHE) and participate in Warehouse Management System (WMS) evaluation, deployment, and go-live support.
- Fostering cross-functional collaboration – engage with logistics, IT, customer service, and supply chain teams to align fulfilment operations with broader business goals and customer expectations.
- Driving customer-centric operations – develop initiatives that enhance customer experience by optimising fulfilment operations for speed, accuracy, and service excellence.
Benefits
- 28 vacation days and days off on 24th and 31st of December
- Corporate rates at a local gym chain (Body & Soul)
- Company mobile phone for work and personal use