Zoox is developing the first ground-up, fully autonomous robotaxi fleet and is seeking a Senior City Operations Manager to manage the day-to-day operations of their L3 test vehicles and robotaxi fleet.
Requirements
- Lead, develop, and manage teams of Zoox and contingent workforce personnel
- Develop and implement operational strategies to optimize fleet performance
- Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage
- Drive operational excellence by being customer-focused and partnering with product and key stakeholders
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements
- Build and maintain strong relationships with local stakeholders and regulatory bodies
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction
- Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency
- Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
Benefits
- Paid time off (sick leave, vacation, bereavement)
- Unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- Health insurance
- Long-term care insurance
- Long-term and short-term disability insurance
- Life insurance