Senior City Operations Manager

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and is seeking a Senior City Operations Manager to manage the day-to-day operations of their L3 test vehicles and robotaxi fleet.

Requirements

• Lead, develop, and manage teams of Zoox and contingent workforce personnel
• Develop and implement operational strategies to optimize fleet performance
• Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage
• Drive operational excellence by being customer-focused and partnering with product and key stakeholders
• Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements
• Build and maintain strong relationships with local stakeholders and regulatory bodies
• Establish and monitor KPIs for service reliability, safety, and customer satisfaction
• Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency
• Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

Benefits

• Paid time off (sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long-term care insurance
• Long-term and short-term disability insurance
• Life insurance