Associate Director, Fraud & Financial Crime Operations
ZopaLondon
Posted May 8, 2026
Full Time
About the Company
Zopa is a fintech company founded in 2005, specializing in peer-to-peer lending and offering a range of financial products including loans, credit cards, savings accounts, and bank services. With over £6 billion lent to half a million people across the UK, Zopa is committed to providing simple, fair, and honest financial solutions backed by cutting-edge technology. The company's dedication to customer feedback has led to innovations like Zopa Bank, offering FSCS-protected savings and enhanced control over finances.
Job Description
We're looking for an experienced senior operational leader to lead our Fraud and Financial Crime Tribe, overseeing teams across London, Manchester, and an outsourced operation in South Africa. As Associate Director, you'll shape the future operating model for the function, influencing technology, automation, and organisational design as the business scales.
Requirements
- Experienced senior operational leader with a strong track record managing large scale teams within regulated financial services or fintech
- Deep expertise across fraud and financial crime operations, including governance, controls and customer outcomes
- Proven experience leading operational transformation across technology, processes and operating models
- Commercially minded with experience managing budgets, operational investment and third party relationships
- Excited by AI and automation, with a clear view on how technology can reshape operational functions responsibly
Benefits
- Flexible working hours
- Hybrid working (2-3 days in the office, option to work from abroad for up to 120 days a year)
- Face-to-face collaboration
- Good work-life balance
- Opportunities for career growth and development
