Head of Fraud Operations

Zopa is looking for a Head of Fraud Operations to lead the Fraud Operations function across London and Manchester. The role involves defining and owning the strategy and OKRs for Fraud Operations, leading operational performance, and driving adoption of AI and automation. The ideal candidate has experience in fraud operations leadership, retail banking fraud typologies, and strong strategic and operational leadership skills.

Requirements

• Experienced fraud operations leader with a strong track record managing large teams within financial services or fintech
• Deep expertise across retail banking fraud typologies including APP scams, account takeover and transaction fraud
• Strong strategic and operational leader with experience owning OKRs, budgets and operational performance
• Strong understanding of fraud risk, controls, governance and regulatory obligations
• Credible escalation point for complex or ambiguous fraud cases
• Passionate about improving operations through AI, automation and smarter ways of working
• Strong stakeholder operator who can influence senior leaders and drive cross functional alignment
• Strong people leader who builds high performing teams through coaching and accountability

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance