IT Service Desk Support Engineer

Zopa is looking for an IT Service Desk Support Engineer to join their team in Manchester. The successful candidate will provide friendly and efficient IT support to Zopians, troubleshoot and resolve issues, and contribute to team initiatives that improve productivity and user experience.

Requirements

• Experience providing IT support in a corporate or service desk environment
• Customer-first communication
• Comfortable with prioritising issues based on their impact and urgency
• Confidence supporting both Windows and Mac users
• Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence
• Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo
• Strong communication and customer service skills
• Awareness of cybersecurity principles, remote support techniques, and endpoint management
• A curious mindset, with an interest in process improvement, automation, and AI

Benefits

• Competitive salary
• Flexible working hours
• Option to work from abroad for up to 120 days a year
• Regular development opportunities
• Collaborative and supportive team environment
• Modern and diverse tech environment
• Opportunities for career growth and development
• Good work-life balance
• Option to work from home