Sr Order Fulfillment Analyst

Drive supplier fulfillment performance by owning measurement frameworks and identifying systemic drivers of customer experience outcomes. Deliver actionable insights that enable the business to prioritize and improve supplier performance, partnering cross-functionally to enhance reliability and scale data-driven decision making across fulfillment operations.

Requirements

• Own and evolve supplier fulfillment performance measurement
• Analyze end-to-end fulfillment performance across order management, inventory availability, and shipment execution
• Generate actionable insights that enable targeted intervention
• Enable effective supplier performance management by partnering with Supplier Management and cross-functional teams
• Drive cross-functional alignment and decision-making by leading deep-dive analyses into high-impact issues

Benefits

• Medical, dental, vision, and life insurance plans
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents
• 6 free sessions each year with a licensed therapist and Wellhub portal membership
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan
• Tuition reimbursement, student loan refinancing, and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views