Product Support Engineer III

Zscaler is seeking a Product Support Engineer III to join their team in Bangalore, India. The ideal candidate will provide second-line phone/email consultation to independently debug complex security/network problems and collaborate with Engineering and Operations teams to resolve issues.

Requirements

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks