Zscaler is looking for a Designated Support Engineer III to join their team in a hybrid capacity based in Bangalore or Mohali. The role involves providing second line phone/email consultation to independently debug complex security/network problems and interfacing with Engineering to assist customers with testing or troubleshooting.
Requirements
- Provide second line phone/email consultation to independently debug complex security/network problems
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks