Technical Support Engineer

Zscaler is a pioneer and global leader in zero trust security. The company is looking for a Technical Support Engineer to join its Customer Service team, reporting to the Senior Manager, Product Support. The role will provide expert, hands-on support to customers, debug complex security and network problems, and mentor team members on advanced troubleshooting techniques.

Requirements

• 2+ years of experience troubleshooting SSL, HTTP, and TCP/IP
• Familiarity with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization
• Background knowledge of Internet and Security technologies including SWG, Sandboxing, Firewalls, DLP, and VPNs
• Strong ability to efficiently read and analyze packet captures
• Bachelor’s degree in a technical field or equivalent professional experience

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement