Technical Support Engineer

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. We are a growing company with a well-funded growth plan and a team that is passionate about security and customer satisfaction.

Requirements

• 2+ years of experience in Tier 2 Technical Support (ideally in cybersecurity or software)
• Strong hands-on knowledge of Linux and Windows OS
• Familiarity with network protocols (TCP/IP, HTTP, proxies, load balancers)
• Experience troubleshooting complex technical issues with a customer-first mindset
• Great communication skills and fluent English
• Team player with high energy and empathy
• Experience with SaaS platforms (GCP a plus)
• Knowledge of Kubernetes infrastructure is an advantage
• BS in Computer Science or equivalent experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance