Renewals Specialist

Zscaler is seeking a Renewals Specialist to join their team in a US-based, remote role. The ideal candidate will have proven experience in Sales, Deal Desk, Renewals, or Renewal Operations, with strong commercial acumen and financial analysis skills. They will be responsible for protecting and growing ARR, accelerating renewal cycles, and improving commercial outcomes.

Requirements

• Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time
• Monitor account health and customer risk signals to surface churn risks and growth opportunities
• Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams
• Lead structured renewal forecast cadence calls with account teams for the current and future quarters
• Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks