Senior Technical Success Manager

Zscaler is seeking a Sr. Technical Success Manager to guide customers through their Zero Trust journey, providing expert advice and ensuring successful solution adoption for public sector partners. The role involves building relationships, offering technical guidance, and managing complex escalations.

Requirements

• 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
• Strong communication and presentation skills with the ability to influence internal and external decisions
• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks