Technical Writer

We are looking for a Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, reporting to the Manager, Technical Publications. The successful candidate will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation.

Requirements

• Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences
• Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
• Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
• Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms
• Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks