Technical Writer

Zscaler is a pioneer and global leader in zero trust security. We are looking for a Technical Writer to join the Technical Publications department, helping deliver complex technical information into clear, effective documentation, and leading the technical writing team. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

Requirements

• Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences
• Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
• Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
• Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms
• Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks