Application Support Engineer II

Zuora is seeking a Technical Support Engineer II to join their Global Support team. The ideal candidate has a strong technical background and is capable of providing enterprise-level support, troubleshooting complex software applications, and communicating effectively.

Requirements

• Provide high-quality technical support to Zuora customers via ticketing systems and live sessions
• Analyze, track, and resolve customer issues promptly
• Collaborate closely with Engineering and Product Management teams
• Investigate customer inquiries, document defects, and troubleshoot issues
• Build deep expertise in Zuora Billing from both technical and business perspectives
• Contribute to Knowledge-Centered Service (KCS) by documenting solutions
• Manage critical escalations effectively
• Deliver Level 2 (L2) support specifically for the Zuora Billing product
• Act as a Subject Matter Expert (SME) in Billing, mentoring and guiding team members

Benefits

• Competitive compensation
• Variable bonus and performance reward opportunities
• Company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, "wellness" days and company wide end of year break
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing