Customer Solution Engineer

Act as a hands-on technical advisor for customers, help them design Zuora solutions, and own technical relationships. Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI. Partner with Product and Engineering teams to bring forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.

Requirements

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms
• Excellent communication and relationship skills
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes
• Proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology

Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support