Customer Delight Ninja
ZURUAhmedabad, Gujarat, India
Posted June 8, 2023
Full Time
About the Company
ZURU is a fast-growing toy manufacturer known for its innovative products and imaginative play. The company designs and markets toys such as Bunch O Balloonsā¢, X-Shotā¢, and Robo Aliveā¢, leveraging new-age manufacturing techniques to produce 600,000 toys daily. With a global presence in over 120 countries, ZURU is committed to creativity, agility, and community support through partnerships with entertainment properties and local initiatives.
Job Description
ZURU Edge is a rapidly growing consumer goods company seeking a Customer Delight Ninja to support brand success by providing exceptional customer service. This role involves managing customer interactions on social media and email, monitoring engagement, and collaborating with the Brand Marketing Manager to deliver a best-in-class customer journey. The ideal candidate will understand customer concerns and provide tailored solutions across all virtual touchpoints.
Requirements
- 2+ years of experience as a community manager or customer service role
- Excellent verbal communication and writing skills
- Excellent interpersonal skills
- Familiarity with social media management and marketing
- Ability to multi-task, prioritize, and be organized
Benefits
- Competitive compensation
- Annual Performance Bonus
- Medical Insurance
- Training & skill development programs
- Flexible Working Hours
- Annual trips & Team outings
- Team outings
