Associate Specialist- Community Support

The Associate Specialist - Community Support is a highly autonomous role that requires independently managing and resolving complex troubleshooting issues for customers. The role involves building rapport with customers and colleagues, identifying recurring issues, and suggesting process or product improvements.

Requirements

• Proven experience handling and resolving complex customer cases
• Strong and adaptable written communication skills
• Deep knowledge of bikes and cycling-related hardware
• High emotional intelligence and a customer-first mindset
• Ability to work independently in a fast-paced, evolving environment

Benefits

• Comprehensive and competitive benefits package
• Performance bonuses
• Equity
• Full range of medical, financial, and other perks and benefits