Associate Specialist- Community Support

The Associate Specialist - Community Support is a highly autonomous role, requiring you to independently manage and resolve complex troubleshooting issues for our customers. You will be the frontline representative for complex troubleshooting contacts relating to Zwift products and will lead by example in achieving support KPIs.

Requirements

• Proven experience handling and resolving complex customer cases
• Strong and adaptable written communication skills with a friendly, clear, and professional tone
• Deep knowledge of bikes and cycling-related hardware, paired with the ability to translate technical details into practical guidance for customers of all experience levels
• High emotional intelligence and a customer-first mindset
• Ability to work independently in a fast-paced, evolving environment