Call Center Representative

The role of a Call Center Representative involves handling a high volume of inbound calls, providing accurate and efficient service, and assisting in troubleshooting technical issues. This includes routing calls, recording information, and directing callers to the appropriate personnel. Operators will be responsible for ensuring the effective operation of the switchboard and compliance with facility regulations.

Requirements

• Answer and process incoming calls with accuracy and efficiency.
• Handle calls during peak and crisis periods.
• Provide information to callers and route calls appropriately.
• Respond to emergency and alarm system alerts.
• Utilize intercoms (Intelligidek Console Keyboards, DT300, DT700).
• Maintain accurate records of equipment malfunctions.
• Route calls efficiently to designated offices.
• Utilize telephone equipment troubleshooting and documentation.

Benefits

• Health benefits
• Vacation
• Workers' compensation