Call Center Representative
116508 Innovation At WorkCity of Albany, New York, United States
Posted September 24, 2025
Full Time
About the Company
116508 Innovation At Work is a staffing and workforce solutions provider that supplies trained switchboard operators and call center representatives to government agencies, including the Department of Veterans Affairs. The company specializes in recruiting, training, and deploying qualified personnel for telecommunication and customer service roles.
Job Description
The Call Center Representative will receive and manage incoming calls for various parties, responding to inquiries and providing information. Responsibilities include data collection, scheduling, monitoring, and providing excellent customer service. Knowledge of communication policies and emergency procedures is required.
Requirements
- US Citizenship
- Associate Degree or equivalent
- 1-2 years of experience as Telephone Operator
- Ability to handle busy switchboard and emergency situations
- Knowledge of organizational units and major functions