Senior Customer Success Manager
11xSan Francisco, California, United States
Posted July 9, 2025
150000 - 190000 USD year
Full Time
About the Company
11x is building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships.
Job Description
We're looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers. At 11x, we call this a Full Stack CSM—you'll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations.
Requirements
- 8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- 3+ years working with enterprise logos (5,000+ employees)
- A strong understanding of the go-to-market landscape—you've either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
- A builder's mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
- You sweat the details, thrive on ownership, and are motivated by helping customers win
Benefits
- Base salary range: $150,000 – $190,000, plus opportunity for uncapped upside
- Uncapped upside
