The Technical Support Specialist will provide technical support for Marra Forni commercial ovens and equipment, resolving issues and ensuring customer satisfaction.
Requirements
- High school diploma or equivalent required; Associate’s or Technical Degree preferred
- 3+ years of experience in technical support, field service, or equipment repair
- Solid understanding of commercial kitchen equipment, mechanical systems, and electrical controls
- Excellent problem-solving skills
- Strong verbal and written communication skills
- Proficiency in using CRM, ticketing systems, and basic Microsoft Office tools
- Ability to work independently, prioritize tasks, and manage time effectively
- Ability to lift 30 lbs
- Bilingual (English/Spanish or English/Italian) is a plus
- 3/4 CFESA certification is a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance