The customer experience is at the heart of all my actions and I am passionate about the service. I want my guests to have the best experience possible, in connection with the standards of 3 Brewers.
Requirements
- Offer an extraordinary customer experience at all times by applying established standards
- Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
- Greet customers in a friendly way and learn about their needs
- Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
- Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
- Take orders accurately, transmit them to the kitchen and ensure their follow-up
- Ensure the flawless presentation of dishes and their accuracy and serving them according to established standards
- Set tables according to established standards and ensure cleanliness before, during and after the service.
- Promote programs, promotions, and the loyalty card
- Advise customers in their choices in case of hesitation and offer them beer samples as needed
- Validate the distribution of invoices and make payments according to established standards
- Ensure the cleanliness of the workspaces and the restaurant
- Be visible and available to customers at all times
- Be a team player supporting his colleagues when needed