We are hiring an I.S. Analyst Senior Associate for a consulting engagement with a leading global biopharmaceutical company. The candidate will support the Deskside Services team and work under supervision to handle device handling, IMAC activities, and supervise end-user outsourced partners.
Requirements
- Bachelor's degree or Associates with 4-6 YOE with user desk side support
- Ability to work in a fast-paced, highly technical environment
- Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
- Experience delivering end user & desktop support services within regional or global companies required
- Familiarity with supporting multiple device platforms β Windows, iOS, MacOS
- Working knowledge of ITIL methodologies and systems
- Experience successfully leading or delivery projects that impact an entire organization
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance