I.S. Analyst Senior Associate – Hybrid - (JP10102)

We are hiring an I.S. Analyst Senior Associate for a consulting engagement with a leading global biopharmaceutical company. The candidate will support the Deskside Services team and work under supervision to handle device handling, IMAC activities, and supervise end-user outsourced partners.

Requirements

• Bachelor's degree or Associates with 4-6 YOE with user desk side support
• Ability to work in a fast-paced, highly technical environment
• Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
• Experience delivering end user & desktop support services within regional or global companies required
• Familiarity with supporting multiple device platforms – Windows, iOS, MacOS
• Working knowledge of ITIL methodologies and systems
• Experience successfully leading or delivery projects that impact an entire organization

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance