IS Analyst Senior Associate - Digital Workplace (JP100102)

3 Key Consulting is hiring a Sr Associate IS Analyst for a consulting engagement with a leading global bio-pharmaceutical company. The role involves supporting the Deskside Services team in US / USTO and working under supervision of US Deskside Service Staff to support USTO end user devices.

Requirements

• Bachelors degree or Associates with 4-6 YOE with user desk side support
• Ability to work in a fast-paced, highly technical environment
• Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
• Experience delivering end user & desktop support services within regional or global companies required
• Familiarity with supporting multiple device platforms – Windows, iOS, MacOS
• Working knowledge of ITIL methodologies and systems
• Experience successfully leading or delivery projects that impact an entire organization

Benefits

• Professional development opportunities
• Diverse and inclusive work environment
• Competitive compensation and benefits package