Support Specialist - EMEA | Remote

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We're trusted by over 1,000 partners and more than 40,000 clients worldwide. As a Customer Support Specialist - EMEA Region, you will be responsible for providing exceptional support to our customers across multiple channels.

Requirements

• Provide support to our customers using the company channels - tickets, chat, email, and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients in navigating the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with EMEA Sales and Account Management Teams

Benefits

• Shape a whole new industry in Performance Messaging Solutions.
• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills and experience.