Support Specialist - EMEA | Remote

360Dialog transforms WhatsApp into a high-performance marketing channel with Performance Messaging solutions. As a Customer Support Specialist - EMEA Region, you will provide exceptional support to customers across multiple channels, troubleshoot technical issues with the WhatsApp API, and assist clients and partners in navigating the API ecosystem.

Requirements

• Provide support to customers using company channels - tickets, chat, email, and online meetings.
• Liaise with the L2 team to find solutions.
• Help troubleshoot the API and solve technical problems.
• Support partners and clients in navigating the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Collaborate with EMEA Sales and Account Management Teams.

Benefits

• Competitive remuneration package that reflects skills and experience.
• Full remote flexibility.
• Daily opportunities to learn, grow, and push the boundaries of what's possible.
• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Shape a whole new industry in Performance Messaging Solutions.
• Join a team of experienced entrepreneurs who run a bootstrapped global company.