Support Specialist - EMEA | Remote
360dialog GmbHBosnia and Herzegovina
Posted March 12, 2026
18000 - 24000 EUR
Full Time
About the Company
We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements.
Job Description
360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. As a Customer Support Specialist - EMEA Region, you will provide exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings.
Requirements
- Provide support to our customers using the company channels - tickets, chat, email, and online meetings.
- Liaise with our L2 team to find solutions.
- Help troubleshoot our API and solve technical problems.
- Support our partners and clients in navigating the WhatsApp API ecosystem.
- Communicate with Meta representatives.
- Close collaboration with EMEA Sales and Account Management Teams
Benefits
- Daily opportunities to learn, grow, and push the boundaries of what's possible.
- Work from anywhere in the world with full remote flexibility.
- Competitive remuneration package that reflects your skills and experience.