Support Specialist - EMEA | Remote

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication.

Requirements

• Provide support to customers using company channels - tickets, chat, email, and online meetings.
• Liaise with L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support partners and clients in navigating the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with EMEA Sales and Account Management Teams.

Benefits

• Shape a whole new industry in Performance Messaging Solutions.
• Join a team of experienced entrepreneurs who run a bootstrapped global company.
• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills and experience.