HEAD OF CLIENT SERVICES, AMERICAS

The Head of Client Services, Americas, oversees the regional BCAS and TCAS teams to deliver exceptional business and technical client service, managing client inquiries, incidents, and technical challenges.

Requirements

• 5+ years of experience in client service or incident management with at least 2+ years in a leadership role
• Proven experience successfully managing both technical and non-technical client service teams
• Strong leadership and team management skills
• Excellent communication skills, with the ability to interact with clients, internal teams, and senior management
• Strong problem-solving abilities and the capacity to manage complex client issues
• Deep understanding of client relationship management and ability to maintain and grow client satisfaction
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to report on performance, track KPIs, and recommend improvements
• Strong understanding of APIs and fintech technologies, enabling effective troubleshooting of issues
• Comfortable using CRM tools (Salesforce), Confluence, and Jira
• Self-starter that takes the initiative

Benefits

• Robust benefit package
• 401(K) employer match
• Paid time off
• 360T Academy
• A highly motivated and skilled multinational team
• A central and modern workplace with high development potential in Manhattan
• Performance appraisals on a regular base