The Head of Client Services, Americas, oversees the regional BCAS and TCAS teams to deliver exceptional business and technical client service, managing client inquiries, incidents, and technical challenges.
Requirements
- 5+ years of experience in client service or incident management with at least 2+ years in a leadership role
- Proven experience successfully managing both technical and non-technical client service teams
- Strong leadership and team management skills
- Excellent communication skills, with the ability to interact with clients, internal teams, and senior management
- Strong problem-solving abilities and the capacity to manage complex client issues
- Deep understanding of client relationship management and ability to maintain and grow client satisfaction
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with the ability to report on performance, track KPIs, and recommend improvements
- Strong understanding of APIs and fintech technologies, enabling effective troubleshooting of issues
- Comfortable using CRM tools (Salesforce), Confluence, and Jira
- Self-starter that takes the initiative
Benefits
- Robust benefit package
- 401(K) employer match
- Paid time off
- 360T Academy
- A highly motivated and skilled multinational team
- A central and modern workplace with high development potential in Manhattan
- Performance appraisals on a regular base