TECHNICAL CLIENT ADVISORY SERVICES - AMERICAS

360T is seeking a Technical Client Advisory Services (T-CAS) professional to provide dedicated business and technical support to their customers. The role requires excellent customer communication and a flexible mindset due to a 24/7 global support model. Responsibilities include providing first and second-line support, facilitating training, troubleshooting technical issues, managing integrations, and collaborating with internal and external technology teams.

Requirements

• University qualification, degree (minimum Bachelors in relevant field; Finance, Engineering and/or Computer based discipline).
• Working experience in client services/ middle office/ back office or a global markets sales & trading division or other FX or treasury environment
• Experience in training to the financial community with a strong focus on corporates and banks
• Ability to communicate technical/product information to both a technical and non-technical audience
• Excellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential.
• Proficient in MS Office, with working knowledge of CRM platforms is preferred.
• Ability to roll out client projects and write up product requirements
• Strong sense of customer service/support, detail, and service oriented
• Enthusiastic, self-motivated, team spirit and can-do approach
• High ability to work effectively within a multi-functional and cross-cultural organization
• Excellent work ethics and lead by example
• Excellent verbal and written communication skills
• Previous experience with FX products (at a minimum swaps, forwards and spot)

Benefits

• Clear career concept
• Robust benefit package
• Paid time off
• 360T Academy
• A highly motivated and skilled multinational team
• A central and modern workplace with high development potential
• Performance appraisals on a regular base