L2 Tech Support
5 Star RecruitmentNew York, United States
Posted January 6, 2026
Full Time
About the Company
5 Star Recruitment specializes in connecting employers with top talent across a range of industries. Their core focus is on delivering tailored recruitment solutions that match candidates' skills and career aspirations with employers' strategic objectives. The firm differentiates itself through a rigorous screening process, a robust network of industry experts, and a commitment to building long‑term partnerships with both clients and candidates. By combining deep market knowledge with a personalized approach, 5 Star Recruitment consistently places the right people in the right roles, driving success for both organizations and individuals.
Job Description
Provide break/fix support for desktops, laptops, and peripherals, and provide 2nd line technical support, incident & problem management through effective management of Service Desk Tool.
Requirements
- 7+ years of experience in Desktop Management - Infrastructure Services (IS)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications
- Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Good understanding of O365 and related support activities
- Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skills
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors
